wv77 Privacy Policy

1 Who We Are

wv77 is an online casino and sports betting platform operating under an international gaming license and serving players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. Throughout this Privacy Policy, "wv77", "we", "us", or "our" refers to the operating entity behind the wv77 platform accessible at https://wv77.vip.

This Privacy Policy applies to all users who visit the wv77 website, register an account, make a deposit, place a wager, or otherwise interact with any service offered by wv77. By using the wv77 platform you acknowledge that you have read and understood this policy.

2 Information We Collect

wv77 collects personal data only to the extent required to deliver a secure, compliant, and functional gaming experience. The categories of data we collect are set out below.

2.1 Registration Data

When you create a wv77 account we collect your full name, date of birth, residential address, email address, and mobile phone number. This information is mandatory — we cannot create or maintain an account without it, as it is required for age verification, KYC compliance, and communication.

2.2 Identity Verification (KYC) Documents

To comply with our licensing obligations and anti-money laundering requirements, wv77 may request copies of government-issued identity documents (such as a Pakistani CNIC or passport), proof of address, and source-of-funds documentation. These documents are stored in encrypted form and are only accessed by authorised compliance personnel.

2.3 Financial Data

wv77 records transaction history including deposit amounts, withdrawal requests, payment methods used (JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK), and timestamps. Full payment account numbers or card numbers are never stored on wv77 servers — payment processing is handled by our licensed payment gateway partners who maintain their own PCI-DSS compliant environments.

2.4 Gaming Activity Data

We record your wagering history, game sessions, bet amounts, win/loss records, bonus usage, and responsible gaming settings such as deposit limits and session timers. This data is used for account management, fraud detection, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access wv77, our servers automatically collect your IP address, browser type, operating system, device identifiers, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation — not for behavioural advertising.

2.6 Communications Data

If you contact wv77's support team by live chat, email, or any other channel, we retain a record of that correspondence. This helps us resolve disputes, improve service quality, and maintain accountability.

3 How We Use Your Data

wv77 processes personal data only for defined, legitimate purposes. The table below maps each data category to its primary purpose and the legal basis under which it is processed.

wv77 does not use your personal data to build advertising profiles, does not share your data with social media platforms, and does not engage in automated decision-making that produces significant legal effects without human review.

4 Data Sharing and Third Parties

wv77 does not sell, rent, or commercially trade personal data. We share data only in the following limited circumstances:

• Payment processors: Licensed gateway providers that handle PKR transactions via JazzCash, EasyPaisa, Raast, and banking channels receive only the data necessary to process each transaction.
• KYC and identity verification partners: Authorised third-party verification services may process identity document data to assist with regulatory compliance checks.
• Fraud and security providers: Specialist providers assist wv77 in detecting suspicious account activity, multi-accounting, and AML red flags. These providers are bound by strict confidentiality agreements.
• Regulatory and law enforcement authorities: wv77 will disclose personal data to competent authorities where required by applicable law, a valid court order, or our licensing obligations.
• Group entities: Where applicable, data may be shared within the wv77 corporate group for internal compliance and risk management purposes, subject to equivalent data protection standards.

5 Cookies and Tracking Technologies

wv77 uses cookies and similar technologies to operate the platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function — session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, display settings, and responsible gaming configuration.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform. This helps us identify technical issues and improve the user experience.

wv77 does not deploy advertising cookies, retargeting pixels, or third-party tracking scripts from social media or ad networks. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will impair platform functionality.

6 Data Retention

wv77 retains personal data for as long as your account is active and for a period thereafter as required by our licensing obligations and applicable financial regulations. Specific retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years following account closure to satisfy AML and regulatory record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years in line with standard financial record-keeping obligations.
• Gaming activity logs: Retained for two (2) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years following the resolution of the relevant enquiry.
• Technical/device logs: Retained for up to ninety (90) days for security monitoring, unless required for an ongoing investigation.

Once the applicable retention period expires, wv77 will securely delete or anonymise the relevant data so that it can no longer be linked to any individual.

7 Your Rights

wv77 respects your rights over your personal data. The following rights are available to all registered players:

• Right of access: You may request a copy of the personal data wv77 holds about you.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request deletion of your personal data subject to our legal and regulatory retention obligations. Where a legal retention obligation applies, we will inform you of the reason deletion cannot be completed immediately.
• Right to restriction of processing: In certain circumstances you may request that we limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: Where processing is based on legitimate interest, you have the right to object. wv77 will cease processing unless compelling legitimate grounds exist.

To exercise any of these rights, send a written request to [email protected] with sufficient information to verify your identity. We will respond within ten (10) business days. Identity verification is required before any data is disclosed or deleted.

8 Data Security

wv77 implements technical and organisational security measures proportionate to the sensitivity of the data held. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and wv77 servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and identity records.
• Two-factor authentication (2FA) available to all registered wv77 players.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their function.
• Regular security audits and penetration testing by independent third-party security firms.
• Automated intrusion detection and anomaly monitoring on all wv77 server infrastructure.

In the event of a data breach that poses a risk to players, wv77 will notify affected individuals and the relevant regulatory authority within the timeframes required by our licensing obligations. Notification will be provided via your registered email address.

9 Children and Minors

wv77 is strictly an adults-only platform. Players must be at least 21 years of age to register and use any wv77 service. We do not knowingly collect personal data from individuals under the age of 21.

Where wv77 has reason to believe that data belonging to a person under 21 has been collected — including where age verification fails or a fraudulent date of birth is discovered — the account will be suspended immediately, all funds will be held pending investigation, and the data will be handled in accordance with our minor protection protocol.

10 International Data Transfers

wv77 operates under an international gaming license and some of our service providers are located outside Pakistan. Where personal data is transferred internationally, wv77 ensures that appropriate contractual safeguards are in place with the receiving party, equivalent to the data protection standards maintained on the platform.

Transfers are limited to providers who are essential to platform operations — such as server infrastructure providers, KYC verification services, and payment gateway operators. No personal data is transferred to jurisdictions without adequate data protection frameworks without the appropriate contractual protections in place.

11 Changes to This Privacy Policy

wv77 may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or platform services. When material changes are made, we will notify registered players via their registered email address and update the "Last Updated" date at the top of this page.

Continued use of the wv77 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and submit a data deletion request.

We encourage all players to review this Privacy Policy periodically. The current version is always accessible at wv77.vip/privacy-policy.

12 Contact and Complaints

For any questions, concerns, or complaints about how wv77 handles your personal data, please contact our privacy team directly:

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: Within 10 business days of receipt

wv77 is committed to resolving all privacy complaints fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority under the jurisdiction of our gaming license.